Charlotte is #1 in Employee Engagement
Charlotte has the highest level of employee engagement of all major U.S. cities, according to a recently released survey by Quantum Workplace, a company that provides the tools and strategic advice to improve employee engagement, organizational culture and financial success. Additionally, only Charlotte and Denver have shown consistent and significant increases in engagement since 2009.
What does that mean, exactly? “Engagement involves the presence of three outcomes among employees. First is discretionary effort—meaning employee willingness to go the extra mile; second is intent to stay; and third is advocacy—the employee’s willingness to brag about their workplace,” says Greg Harris, president and chief executive of Quantum.
Harris says that the biggest differentiator for Charlotte is the wildly high favorable ratings for the survey item that says, “I see professional growth and career development opportunities for myself at this organization.” For whatever reason, he says, employee responses to that item in Charlotte were miles above other cities.
Quantum Workplace has compiled its annual ranking since 2003. It evaluates 37 key items falling into 10 areas of engagement including perceptions of teamwork, manager effectiveness, trust in senior leaders, trust in coworkers, retention, alignment with goals, feeling valued, individual contributions, job satisfaction and benefits.
“The list is most helpful for employers as they recruit and Chambers of Commerce as they attract This data provides a lens into the quality of workplaces by city. This list gives cities a benchmark to build a story around attracting and retaining great talent.”
Levels of Employee Engagement
Top Five Cities
1. Charlotte, N.C.
2. Denver, Colo.
3. Sacramento, Calif.
4. San Antonio, Tex.
5. Washington, D.C.
Bottom Five Cities
1. Cincinatti, Ohio
2. Omaha, Neb.
3. Las Vegas, Nev.
4. Albuquerque, N.M.
5. Kansas City, Mo.
2014—The Year for Charlotte to Flourish
At its annual meeting on December 3, 2013 at the NASCAR Hall of Fame, the Charlotte Chamber celebrated its successes in 2013 under the leadership of Brett Carter, chief distribution officer of Duke Energy, and launched new objectives for 2014 with the installation of Michael Tarwater, chief executive of Carolinas Healthcare System. They also presented Dan DiMicco, executive chairman of Nucor, with its Citizen of the Carolinas award. With over 2,000 in attendance, its theme “Flourish” exemplified the ambitions of Chamber leadership to boost economic growth in a healthy and vigorous way.
In preparation for the Annual Meeting, Chamber leaders gathered at Pinehurst for the annual planning event that centered on the principle of finding ways to make Charlotte a healthier, more vibrant place to live and work. According to incoming chairman Tarwater, “Of the accolades in which Charlotte has earned high marks, healthy is not one of them. Yet more and more companies looking to relocate and more and more workers looking to plant roots in new communities are adding healthy criteria to their list of wants.”
Within the planning session, Chamber leaders talked about encouraging healthier workplaces and healthier lifestyles with the ambition of raising the identity of Charlotte as health conscious and focused upon green space planning, better public transportation, cleaner water and air so that the overall environment will be respected and cared for even as we experience economic growth.
Over 130 Charlotte business leaders participated in the 2013 Inner-City visit to Houston, Tex., and were able to compare notes on transportation, energy and health care sectors. Chamber leaders selected Minneapolis, Minn., for the 2014 Inter-City visit.
New Mayor Targets Job Creation
Newly-elected Mayor Patrick Cannon was sworn in to his new position at a Charlotte City Council Meeting on December 2, 2013. Having been chosen by 53 percent of the voters, Mayor Cannon defeated Republican Edwin Peacock.
In his remarks upon being elected, Cannon targeted job creation, both white and blue collar jobs; zoning, permitting and other steps to establish a more “business-friendly” community; and getting focused on building a “global distribution hub” taking advantage of the Charlotte Douglas International Airport, the new $93 million Charlotte Regional Intermodal Facility and Charlotte’s central location along the East Coast in the coming years.
Citing the low costs of the Charlotte airport, Cannon expects to compete with other distribution hubs to bring business to Charlotte and the region.